Customer Data Protection & Privacy Policy

GREENTEL TECHNOLOGY Limited (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is GREENTEL TECHNOLOGY Limited of 4-6 Greatorex Street, London, E1 5NF.

1. We commit to comply with the Data Protection Act 1998 and, in particular:

  • to protect the privacy of all personal information which we obtain from you or you provide when using our website
  • to use your personal information in accordance with this policy and the Data Protection Act
  • to employ appropriate technical and organisational security measures to protect your personal information, including storage on secure computers and the use of encryption tools for messaging environments where appropriate
  • to use reasonable endeavours to protect personal information from loss, unauthorised misuse or alteration
  • to amend your personal information or to cease processing it for direct marketing purposes upon your request

2. Your personal information, how we obtain it:

When you visit our site or apply for information regarding our services or the services of those partners we describe in our ‘Terms & Conditions of Use of this Site’ and to whom we introduce you, we may ask you for:

  • Your name and address
  • Your email address and telephone number
  • Personal and financial information such as credit card details, bank account details, telephone call costs, account references and call patterns, etc.
  • Credit / Debit Card Details of Our Customers: Notwithstanding anything mentioned in this policy, currently we do not store credit card details nor do we share customer details with any 3rd parties Or take any information relating to credit or debit cards, bank accounts or other financial information in our website or database.
  • From time to time, we may also ask you for, or enable you to provide, further information to help us improve our service to you:

3. How your personal information is used:

  • to fulfil any contract or service which you may request from us, your personal information may be processed automatically to determine the most appropriate way to meet your requirements
  • to communicate with you in relation to our products and services or for any other purposes for which you have given consent
  • to carry out a credit assessment or to provide information to credit reference agencies to carry out a credit assessment. (Information held by such agencies is available to other businesses for checking to prevent fraud and money laundering, to trace debtors and to assess credit applications)
  • to provide anonymised statistics about our customers, sales, traffic patterns and related site information
  • to identify you when you contact us

4. Sharing or disclosure of your personal information:

We will never rent, sell or otherwise trade your personal information to anyone at all.

When we need to share or disclose your personal information in order to provide the product or carry out the service you have requested, we will use our reasonable endeavours to ensure this is done in a secure environment.

When we are compelled to do so by law we will disclose your personal information to the appropriate authorities, bodies or persons in accordance with data protection law.

When you send us an e-mail, we will keep your e-mail address, the content of your mail, and our response to it so that we can monitor our effectiveness and record our contact.

Under the Data Protection Act 1998, at any time (and notwithstanding any prior agreement to the contrary) you have a right to object to your personal data being used by us for the purposes of direct marketing. To exercise this right you must apply to us in writing to the email or postal address given below. We will stop using your personal data for the purposes of direct marketing within a reasonable period of the date of receipt of your request.

Additionally, we may also regularly consult opt-out registers (the Mailing Preference Service, Telephone Preference Service and Fax Preference Service) in respect of marketing activities.

5. Updating, amending, and deleting your personal information:

It is your responsibility to ensure that any information you provide to us is accurate and true. As personal circumstances change from time to time, you may wish to modify your personal data held by us. Alternatively, you may wish to have all or part of your personal data deleted. If you wish to update, amend or delete all or part of your personal information we hold, please send an email or write as indicated below. However, any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Email: info@greenteltech.co.uk or write to the Company Secretary You should be aware that telephone calls to our offices may be monitored and recorded for training purposes and quality assurance.